Taxi Frnd Policies

Terms & Conditions

Introduction
Welcome to Taxi Frnd! By using our services, you agree to be bound by these Terms & Conditions. These terms outline the rules and regulations for using our platform, which facilitates B2B services between car drivers and taxi booking companies. Please read them carefully, as they form a legally binding agreement between you (the "User") and Taxi Frnd.

Definitions

  • "Service" refers to the platform and services provided by Taxi Frnd, including tools for connecting car drivers and taxi booking companies.
  • "User" refers to any individual or entity using the Service, including but not limited to car drivers and taxi booking companies.
  • "Platform" refers to the Taxi Frnd application and associated services.

Eligibility

Users must be at least 18 years old and legally authorized to operate as a car driver or business entity. Users must comply with all applicable laws, possess valid licenses, permits, and authorizations, and ensure their profiles contain accurate and truthful information.

Service Usage

Users agree to use the Service only for lawful purposes and in accordance with these terms. Users are responsible for maintaining the confidentiality of their login credentials and any activity under their account. Misuse of the platform, such as fraudulent activities, exploitation, or harassment, may result in immediate termination of the account.

Responsibilities

Taxi booking companies are responsible for ensuring they engage drivers with valid licenses and insurance. Drivers are responsible for delivering services in a professional manner, adhering to traffic laws, and maintaining their vehicles in safe condition.

Platform Modifications

Taxi Frnd reserves the right to modify or discontinue any part of the Service, temporarily or permanently, with or without notice.

Limitation of Liability

Taxi Frnd is a facilitator and not a party to agreements between users. We are not liable for disputes, damages, or losses arising from user interactions. We are not responsible for interruptions in Service caused by external factors such as network issues or force majeure events.

Termination

Users may terminate their account at any time by contacting support. Taxi Frnd reserves the right to suspend or terminate accounts that violate these Terms or any applicable laws.

Governing Law

These terms shall be governed by the laws of [Country/State], and any disputes shall be subject to the exclusive jurisdiction of courts in Rajkot Jurisdiction.

Privacy Policy

Introduction
Taxi Frnd values your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our platform.

Information We Collect

  • Personal Information: Name, contact details, business information, and identification documents during registration.
  • Usage Information: Logs, location data, transaction history, and communication records.
  • Device Information: IP addresses, browser type, and operating system for security and analytics purposes.

How We Use Your Information

  • To provide, maintain, and improve our services.
  • To verify user identity and ensure compliance with legal obligations.
  • To communicate updates, offers, and important notices.

Sharing Your Information

  • With Third Parties: Information is shared only with payment processors, regulatory authorities, or as required by law.
  • With Other Users: Limited information, such as contact details, may be shared to facilitate business transactions.

Data Protection

We implement strict security measures, including encryption and secure servers, to protect your data. Despite our efforts, no online system can guarantee complete security. Please use caution when sharing sensitive information.

Your Rights

You have the right to access, update, or delete your personal information. Requests can be submitted to our support team at support@nextinnovation.co.in.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated via the platform or email.

Refund & Cancellation Policy

Introduction
Taxi Frnd aims to provide a transparent payment process for our users. This Refund and Cancellation Policy outlines the conditions under which payments, refunds, and cancellations are handled.

Refund Policy

  • Payments made for subscription plans or additional services are generally non-refundable.
  • Refunds will be issued only in the following cases:
    • Duplicate transactions or billing errors caused by the platform.
    • Failure to deliver services due to technical issues directly caused by Taxi Frnd.

Refund Request Process

Users must submit a refund request within 7 business days of the transaction. Requests can be sent to support@nextinnovation.co.in with the transaction details and reason for the refund. Refunds will be processed within 10 business days after approval.

Cancellation Policy

Users may cancel their subscription or services at any time via the Taxi Frnd platform. Cancellations made during an active subscription period will not result in a refund for the unused duration.

Dispute Resolution

In case of disputes related to payments, users are encouraged to contact our support team to resolve the issue amicably. If a resolution cannot be reached, the matter will be escalated as per the governing laws of [Country/State].

Contact Information

For any questions regarding this policy, contact our support team at support@nextinnovation.co.in.

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